RETURNS + SHIPPING
Domestic Returns and Exchanges
We understand there may be occasions where you wish to return an item. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it. Any refund does not include the shipping charged for sending the item(s) to you. Any return for a refund to the original form of payment will be subject to a shipping and handling fee which covers the return shipping costs that will be deducted from the refund amount. If you choose to receive your refund in the form of a gift card, the return shipping and handling fee will be waived. We DO offer exchanges. If you need a different size, please follow the steps in the returns portal to make an exchange. Merchandise may not be worn, altered, or washed. Hang Tags + Hygiene stickers must be attached (without ever being removed). Please be mindful of make up, tanning products, and deodorant as we will not accept garments that have stains from trying on. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. Please allow up to 10 business days (Monday – Friday) from the date your return is delivered to process your return.
Any item marked "FINAL SALE", including items purchased ON SALE, is NON-REFUNDABLE.
To start a return please click START YOUR RETURN below. Please make sure to include your original packing slip in the return package and to ship your return using the return label provided to you within 7 days of submitting the return request.
INTERNATIONAL RETURNS AND EXCHANGES
We understand there may be occasions where you wish to return an item. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it and receive a refund. Any refund does not include the shipping charged for sending the item(s) to you or return shipping costs. We DO offer exchanges. If you need a different size, please follow the steps in the returns portal to make an exchange. Merchandise may not be worn, altered, or washed. Hang Tags + Hygiene stickers must be attached (without ever being removed). Please be mindful of make up, tanning products, and deodorant as we will not accept garments that have stains from trying on. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. We recommend shipping your return with tracking (and insurance) to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s). Please allow up to 10 business days to process your return.
INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING THEIR RETURN BACK TO US. WE DO NOT PROVIDE INTERNATIONAL RETURN LABELS.
Any item marked "FINAL SALE", including items purchased ON SALE, are NON-REFUNDABLE.
To start a return please email hello@shoptanlines.com with your order number and the items you wish to return. Within one (1) business day (Monday through Friday) customer support will respond with a return confirmation and an RMA number. Please write the RMA number on your original packing slip, and return items securely packaged with a copy of your packing slip to the following address:
TAN + LINES
RETURNS DEPARTMENT
3525 Del Mar Heights Road
Unit A-1928
San Diego, CA 92130
SHIPPING
Please allow up to 6 business days (Monday - Friday) for orders to be processed before they ship.
PLEASE BE ADVISED THAT DUE TO COVID-19 CARRIERS ARE STILL EXPERIENCING DELAYS. ACCORDINGLY, SHIPPING TIMES MAY TAKE LONGER THAN EXPECTED & IS OUTSIDE OF OUR CONTROL.
DOMESTIC SHIPPING
Standard Shipping - USPS or UPS Ground (2 to 7 Business Days once processed).
Expedited Shipping - FedEx One Rate (2 Business Days once processed).
Overnight Shipping - FedEx Overnight (1 Business Day once processed). Orders will be shipped the next business day (Monday – Friday). To request same day shipping, please email hello@shoptanlines.com.
INTERNATIONAL SHIPPING
Duties and Taxes collected at Checkout. All orders shipped DDP.
FedEx International Economy is 2-5 business days once processed depending on destination.